Shipping Policy
Order processing
After you place your order, we aim to get it ready to ship within 2-3 business days (this exludes weekends and bank holidays). Orders received after 2pm will be processed the next business day.
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Domestic shipping
Domestic shipping within the UK – estimated delivery time 3-5 business days.
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International shipping
We offer international shipping via Parcelforce to the following Parcelforce zones/countries:
Zone 4 Channel Islands
Zone 5 Republic of Ireland
Zone 6 Netherlands, Belgium, Luxembourg
Zone 7 France, Germany, Denmark
Zone 8 Italy, Spain, Portugal, Greece
Zone 9 Rest of Europe
Zone 10 USA, Canada
Zone 11 Australia and New Zealand only
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Russell James Motorcycles is not responsible for these
charges if they are applied and are your responsibility as the customer.
Estimated delivery time 5-8 business days.
At this time, we do not ship to Parcelforce zones/countries:
Zone 11 Far East
Zone 12 Rest of the World
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Domestic and international shipping rates
Shipping charges for your order will be calculated and displayed at checkout.
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Order tracking details
Once your item is dispatched you will receive an email with tracking information.
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Parts Return Policy
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We try our very best to ensure that your online buying experience is what you would expect from one of the UK’S largest Classic and Custom Triumph Motorcycle Specialists. Our aim is to provide quality used Triumph parts or new Custom Triumph parts.
There may be a time that a part needs to be returned to us. In the unlikely event you are not completely satisfied we offer a hassle free return’s policy with the exception of parts sold requiring work or for spares.
You can cancel the contract for your order within 14 working days starting from the day after you receive your order. Simply return the ordered item(s) unused within the time frame for a refund. Return postage charges are non-refundable unless your order was faulty or we sent the wrong part.
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We will refund only once the ordered item(s) have been returned and examined. All our items are security marked.
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Items purchased must be returned unused and intact.
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Faulty damaged Item(s)
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In the unlikely event a part turns out to be faulty, unless advertised as such, we will issue a refund once the part has been returned to us and examined.
Any faults arising on parts we have supplied will be exchanged. If no exchange replacement is available we will process and issue a refund within 48 hours, the time taken for the funds to clear in to your account is out of our control and is dictated by the bank and the card issuing company.
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Our warranty covers the part only, Russell James Motorcycles will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.
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Any parts supplied by us which are modified or altered by the buyer in any way will not be covered by our guarantee and returns of such items will be considered at our discretion.
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We try our very best to include as many images and a clear description of the part along with all visible part numbers if applicable. It is your responsibility to ensure the part you are buying is compatible for your motorcycle and all details and part numbers have been confirmed.
We always strongly recommend that all parts supplied are to be fitted by trained and qualified
automotive technicians and mechanics. No liability can be accepted for malfunction, damage or injury caused by inappropriate fitting.
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Please return items to:
Returns
Russell James Motorcycles
Unit 5, Suprema Commercial estate
Edington
Somerset
TA7 9BF
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Return postage
Once the goods have been dispatched the delivery price is non-refundable unless the item is found to be faulty or a mistake made on our side and the wrong part dispatched. Goods once signed for, are to be returned at the customer’s expense.
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If you are returning a non-faulty item, then the cost of returning the item is your responsibility.
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Please ensure you use a tracked service and a delivery service that insures you for the value of the goods.
We cannot refund for items lost in post being returned to us.
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If the item is being returned due to the part(s) being faulty or the wrong part sent then we will cover the return postage costs. We will only refund the return postage costs if they are deemed to be reasonable for the item. Please always contact us first as we may be able to have the item collected from you at a lower cost.
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Refund time frame
Your refund is credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible (e.g. card has now expired or has been lost) please call us to discuss alternatives.
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Refunds are processed within 5 working days of receiving the item(s) back.
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The time taken to credit your account with the refund amount is totally dependent on the card issuing company and the banks and is out of our control.
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We cannot accept returns if our security markings are no longer visible or if the part has been tampered with or dismantled in any way or if the returns have been damaged due to incorrect fitment.
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Please note
We are here to help, and in all cases our staff will do everything they can to ensure the returns process is completed in a hassle free manner and advise and guide you as much as they can.
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