CONDITIONS OF BUSINESS
The following Conditions apply to all agreements with Russell James Motorcycles T/A Russell James. Nothing in these Conditions shall affect the Statutory Rights of the Consumer.

1. DEFINITIONS
1.1. “RJM” means Russell James Motorcycles of Unit 5, Suprema Commercial Estate, Edington, UK TA7 9BF.
1.2. Customer means any person entering into an agreement with RJM, whether an individual or incorporated.
1.3. Agreement means any agreement entered into between the Customer and RJM “Goods” means any goods forming the subject of an agreement with a customer, including Motor Vehicles.
1.4. “Services” means any services provided by RJM.
1.5. “Price” means the price as detailed in any Order Form or Sales Invoice issued by RJM “Motor Vehicle” includes any item included or proposed to be included in the sale of Motor Vehicles.

2. PAYMENT FOR GOODS AND SERVICES
2.1. Payment for goods shall be made forthwith (unless otherwise agreed in writing) in cash, bank transfer or credit transfer in the currency in which the sale was conducted, on the date specified in the Sales Invoice or otherwise agreed by RJM and the Customer.
2.2. Payment for services shall be made not more than 14 days after an order or invoice is rendered for such service.
2.3. In the event of any breach of any part of these Terms of Business RJM shall be entitled to withhold goods or services pending settlement of any claim by RJM (or third party instructed by RJM), and shall be entitled to claim a reasonable sum for any expenses incurred as a result thereof including legal fees, storage charges, and maintenance and care of motor vehicles.
2.4. Any Deposit is taken as security for the performance of the Agreement to which it relates, and any failure by the Customer to perform that agreement shall entitle RJM to forfeit it, or sue for specific performance and/or damages at its discretion.
2.5. If, as a result of the breach of the Customer’s obligations under this Agreement property belonging to the Customer is stored for more than 28 days at the premises of RJM (or such other premises such as subcontractors as it may designate), RJM shall be entitled to charge a reasonable sum for such storage and to transfer such property to long term storage, and shall be under no liability whatsoever for any damage or deterioration in the property whilst in such storage.
2.6. Time or payment of any charges due to RJM is of the essence.

3. TITLE
3.1. Title in Goods shall not pass to the Customer until the Purchase Price and any charges under 2.3 above has been paid in full, any part exchange goods have been delivered and RJM is satisfied as to the title, description and quality of the part exchange goods.
3.2. Notwithstanding 3.1 above, risk in the Goods shall remain with the Customer from the date of the Sales Invoice until collection or delivery.
3.3. Time for payment by the Customer, and delivery of any part exchange vehicle, shall be of the essence. If a Customer fails to comply with any time limits under any Agreement, RJM will be entitled to repudiate it, and the Customer shall compensate RJM in full on demand for all costs and expenses (including legal costs) arising in connection with or resulting from the Customer’s failure to comply with the Agreement.

4. WARRANTIES BY THE CUSTOMER (PART EXCHANGE GOODS)
4.1. The Customer warrants to RJM in the terms of sub paragraphs (a) to (e) below that he;
(a) is the owner of the Goods or is properly authorised to sell the Goods by the owner and is able to sell the Good with full title guarantee free from all encumbrances and third party claims, with all taxes paid.
(b) has complied with all the requirements relating to any export or import of the Goods and has notified RJM in writing of any failure to comply with such requirements.
(c) has notified RJM in writing of any material alterations to the Goods which the Customer is aware of, or any concerns expressed by third parties in relation to the authenticity, provenance, origin, age, condition or quality of the Goods and has provided RJM all such information in the Customer’s possession.
(d) agrees that where appropriate the motor vehicle may lawfully be used on a road and complies with all statutory provisions and that there is in force a test certificate required by law in relation to such use and the Customer has notified RJM in writing if the motor vehicle cannot lawfully be used on a road.
(e) warrants that the information about the Goods given to RJM and the statements made about them are true.

5. WARRANTIES BY RJM
5.1. RJM or if RJM acting as agent, The Seller) warrants that the Goods comply with their description, and it is entitled to sell the Goods and does so free of all encumbrances, third party claims and tax liabilities, except as otherwise agreed between the Parties.
5.2. Where RJM is acting as Agent for the owner of the Goods it will inform the Customer, and the Customer shall have no claim in relation to the Goods against RJM in any circumstances whatsoever.

6. SERVICES
6.1. RJM provide the services under any Agreement with the Customer, using appropriate skill and care and materials of satisfactory quality.
6.2. The Services shall be provided in such manner at such time as any Agreement with the Customer shall determine. The Agreement may be by way of a formal Contract between the Customer and RJM or to be construed in accordance with any communications, written or oral, passing between the Customer and RJM. In the event that there is any ambiguity in these communications, any doubt shall be resolved in favour of RJM.
6.3. RJM shall render the Services using reasonable endeavours to obtain the requisite materials, and within the specified time in any Agreement, but time shall not be of the essence in relation to the performance of the Services and RJM shall not be liable for any delay as a result of matters outside its control, as a result of any fault of any sub-contractors it may employ, or as a result of defective materials or design.
6.4. In rendering the Services, RJM may use the services of sub-contractors, and shall be the agent of those sub-contractors save as to oblige and entitle a Customer to take action if necessary against them. RJM will however use its reasonable endeavours to bring about the rectification of any defective work by such sub-contractors.

7. LIABILITY
7.1. The liability of RJM shall (in relation to the sale of Goods) be limited to the difference between the price paid by the Customer and the value of the Goods in the condition in which the Customer received them. Under no circumstances whatsoever (whether in the sale of Goods or Services) will RJM be liable for any other damages or costs, and specifically indirect costs, including (but without prejudice to the generality of the foregoing) damage to the Goods, costs of recovery, travel, loss of profit, accommodation or any other expenses or loss whether arising from its negligence or otherwise, save for personal injury or death.
7.2. Provided the Goods comply with their description, RJM will not be liable for any claim arising out of an allegation that the Goods are not original, authentic, or any other like term unless specific terms were agreed in writing between RJM and the Customer modifying this condition. All goods are sold as seen and inspected if prior viewing has taken place.
7.3. In any other circumstances the liability of RJM shall be limited to the amount of any indemnity limit imposed by its insurers in relation to the incident in respect of which a claim is made by the Customer.
7.4. In any event RJM will not be liable for any claim under any agreement made more than 12 months after such agreement was completed.
7.5. RJM shall be under no liability for any injury, damage or loss sustained by any person while on RJM premises, except for death or personal injury caused by the negligence of RJM or its employees or agents in the ordinary course of their duties to RJM.

8. CUSTOM

8.1. The word “Custom” relates to motorcycles built by RJM or others in a specific or individual style for show/race purposes only and not for road use.

8.2. They will have parts/components made or fitted which do not comply with UK law for use on the road whether supplied with a UK registration document or not.

8.3. The buyer takes full responsibility to change/replace any such parts/components and make the vehicle fully roadworthy to comply with UK law before using on the public highway.

8.4 RJM will not be held responsible in any way whatsoever, if you the buyer chooses to use such a motorcycle illegally on the UK public highways.

9. STATUTORY INFORMATION

9.1. If the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to any Agreement, RJM provide a Notice setting out the Customer’s rights.

10. GOVERNING LAW

10.1. All transactions to which these conditions apply shall be governed by English law and RJM and the Customer hereby submit to the exclusive jurisdiction of the English courts. 

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PARTS RETURNS POLICY

We try our very best to ensure that your online buying experience is what you would expect from one of the UK’S largest Classic and Custom Triumph Motorcycle Specialists.

Our aim is to provide quality used Triumph parts or new Custom Triumph parts. There may be a time that a part needs to be returned to us.

In the unlikely event you are not completely satisfied we offer a hassle free return’s policy with the exception of parts sold requiring work or for spares.

You can cancel the contract for your order within 14 working days starting from the day after you receive your order. Simply return the ordered item(s) unused within the time frame for a refund.

Return postage charges are non-refundable unless your order was faulty or we sent the wrong part.

We will refund only once the ordered item(s) have been returned and examined. All our items are security marked.

Items purchased must be returned unused and intact.

Faulty damaged Item(s)

• In the unlikely event a part turns out to be faulty, unless advertised as such, we will issue a refund once the part has been returned to us and examined.
  Any faults arising on parts we have supplied will be exchanged. If no exchange replacement is available we will process and issue a refund within 48 hours, the time taken for the funds to clear in to your account is out of our control and is dictated by the bank and the card issuing company.

• Our warranty covers the part only, Russell James Motorcycles will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.

• Any parts supplied by us which are modified or altered by the buyers in any way will not be covered by our guarantee and returns of such items will be considered at our discretion.

We try our very best to include as much images and clear description of the part along with all visibly part numbers if applicable. It is your responsibility to ensure the part you are buying is compatible for your motorcycle and all details and part numbers have been confirmed.
We always strongly recommend that all parts supplied are to be fitted by trained and qualified 

automotive technicians and mechanics. No liability can be accepted for malfunction, damage or injury caused by inappropriate fitting.

• Please return items to:
  Returns, Russell James Motorcycles, Unit 5, Suprema Commercial estate, Edington, Somerset, TA7 9BF

Return postage

• Once the goods have been dispatched the delivery price is non-refundable unless the item is found to be faulty or a mistake made on our side and the wrong part dispatched. Goods once signed for, are to be returned at the customer’s expense.

• If you are returning a non-faulty item, then the cost of returning the item is your responsibility.

• Please ensure you use a tracked service and a delivery service that insures you for the value of the goods.

• We cannot refund for items lost in post being returned to us.

• If the item is being returned due to the part(s) being faulty or the wrong part sent then we will cover the return postage costs. We will only refund the return postage costs if they are deemed to be reasonable for the item. Please always contact us first as we may be able to have the item collected from you at a lower cost.

Refund time frame

• Your refund is credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible (e.g. card has now expired or has been lost) please call us to discuss alternatives.

• Refunds are processed within 5 working days of receiving the item(s) back.

• The time taken to credit your account with the refund amount is totally dependent on the card issuing company and the banks and is out of our control.

• We cannot accept returns if our security markings are no longer visible or if the part has been tampered or dismantled in any way or if the returns have been damaged due to incorrect fitment.

Please note: We are here to help, and in all cases our staff will do everything they can to ensure the returns process is completed in a hassle free manner and advise and guide you as much as they can

• Any faults arising on parts we have supplied will be exchanged. If no exchange replacement is available we will process and issue a refund within 5 working days, the time taken for the funds to clear in to your account is out of our control and is dictated by the bank and the card issuing company.

• Russell James Motorcycles will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.

• Any parts supplied by us which are modified or altered by the buyers in any way will not be covered by our guarantee and returns of such items will be considered at our discretion. 
  We always strongly recommend that all parts supplied are to be fitted by trained and qualified automotive technicians and mechanics. No liability can be accepted for malfunction, damage or injury caused by inappropriate fitting.